Refund & Return

1. Returns Eligibility

We want you to be fully satisfied with your purchase. If you're not happy with your item, you may request a return within 7 days of receiving it, provided the item meets the following conditions:

  • Item must be unused, unwashed, and in original condition

  • Must be in original packaging with tags (if applicable)

  • Proof of purchase is required (order number or receipt)

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Items on sale or promotion

  • Personal care items (e.g., cosmetics, skincare, undergarments)

  • Customized or personalized products

  • Opened electronics or items with tampered seals

3. Refunds (if applicable)

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method

  • It may take 5–10 business days for the refund to reflect in your account

  • Shipping costs are non-refundable

4. Late or Missing Refunds

If you haven’t received your refund:

  • First check your bank account again

  • Then contact your credit card company or bank (it may take time before your refund is officially posted)

If you’ve done all of this and still have not received your refund, please contact us through the contact page.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective item for the same product, submit a request within 48 hours of delivery.

6. Return Shipping

You are responsible for paying for your own shipping costs for returning your item.
In case of defective or incorrect products, we will cover the return shipping.

7. Cancellations

Orders can be cancelled within 12 hours of placement. After that, the order may already be processed and shipped.

8. Contact

To start a return or for any refund-related concerns, please use our Contact Us page.